A Japanese technique that brings efficiency to the business and brings satisfaction to the customers is TQM, TQM stands for Total quality management. There are many TQM books in the market for reference and in depth knowledge.
There are many other books available online for bringing manufacturing efficiency in the company like cellular manufacturing books. These books help us to make optimum utilization of resources and even help us to reduce the cost and identify waste of the shopfloor.
What does TQM exactly mean?
Total quality management is nothing but a management approach to bring customer satisfaction and long term success to the company, it involves continuous strategy building by the employees to add on to the quality and make optimum utilization of the products. If the company is undergoing TQM at a regular basis, then the company is surely a customer oriented company.
Following are the 7 basic quality tools of TQM
- Customer focused – TQM’s main objective is nothing but to deliver a satisfied customer, the company may go to any level for this like constant training of the employees and upgrading the products and machinery for better results.
- Employee involvement – TQM is performed by the employees itself, this boosts the participation of the employees in a such way that they feel integral part of the company and work with dedication.
- Process centered- process thinking is the main part of TQM process, basically the series of things to be done for converting input into output.
- Integrated system – TQM is an integrated process as it inters connects many activities, only if all the activities are taken into consideration for TQM then the organization will get the desired results.
- Strategic and systematic approach – one has to develop strategies for TQM in a systematic way, as they have follow a series of processes in between which cannot go at any rate.
- Continual improvement – TQM is a continuous process and not a onetime activity one has to make sure that they regular perform it for constant good results.
- Fact based decision making – the decisions of the process and the strategies made for TQM are realistic as they are entirely based on the facts regarding the company and the output.
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